Terms & Conditions

Deposits and payment schedules

First deposit: 25% of package price, due upon confirmation of reservation

Second deposit: 25% of package price, 180 days before departure

Final Payment: Balance (50% of package price) due 90 days before departure

If paying by credit card, the second deposit and final payment will be charged to the same credit card given for the first deposit unless Zoom is notified of changes in writing at least seven days prior to the payment due date.

Flexible Vacation Payment Plan

Taking a Zoom Vacation is easy! With the Zoom Flexible Vacation Payment Plan you can pay for your vacation in monthly payments. Start making monthly payments now and before you know it, you will be enjoying a Zoom Vacation. The service is free.

Quality Guarantee

Zoom offers simply the best Accommodations, tours, transportation and service. We reserve the right to make changes to any accommodation, tour, transportation or service in our itineraries. However, should Zoom need to substitute any accommodation, tour, transportation or service, we will endeavor to provide you with a comparable alternative in time, price and quality.

Rate Guarantee

Tour prices are guaranteed once Zoom receives your first deposit. However, in the unlikely event of a substantial increase in operating costs, fuel costs, tariffs or taxes prior to the vacation, we reserve the right to add a surcharge, not to exceed 3% of the land cost per person. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment.

Cancellation Policy

If you cancel your reservation or re-book to a different trip, refunds of the total package price will be subject to a cancellation charge according to the following schedule:

Over 180 days before departure = 5% of deposit amount;
180 to 121 days before departure = 50% of total package price;
120 or less days before departure = 100% of total package price;

Travel Insurance

We offer, and strongly recommend, purchasing trip cancellation insurance to protect your vacation investment before and during your trip. Most policies offer a waiver of all pre-existing medical conditions, and cover most unexpected occurrences such as illness or injury to you or a traveling companion or immediate family member (including domestic partners), jury duty, job layoff or job termination. For information on travel insurance please contact Zoom at 1.773.772.9666.

Zoom Concierge

A U.S. based Zoom Concierge will accompany each trip that meets minimum guest participation. Alternatively, tours are hosted by our excellently trained, hand picked and locally based Zoom Concierge Guides.

Name Change on Vacation Package

Zoom packages may be transferred to another guest. In rare occasions there may be a service fee, but this is unlikely. Airline tickets may not be transferred due to the carrier’s restrictions beyond Zoom Vacation’s control.

Passports and Visas

While Zoom Vacations will assist when possible, please note that passport, visa, and vaccination requirements vary from country to country, and are the sole responsibility of the traveler. Generally speaking, your valid passport should have at least two blank pages and should be valid for at least six months after your planned departure from the country you are visiting. Passport and visa requirements can change at any time, and travelers should always check their country-specific requirements for traveling abroad.

If you are a US resident, you may click here for more information on visa requirements for various countries.


All prices quoted are in United States dollars (USD).

Should any government charges change between now and the time of travel we reserve the right to adjust the package accordingly.

All prices are subject to change until your deposit is received and reservation is confirmed by Zoom Vacations®.